FAQ's
Frequently Asked Questions (FAQs)
Below you will find answers to some of the most common questions about our products, orders, shipping, and returns.
If you need further assistance, please contact our customer support team.
Company Information
Where is ZB LANDSCAPE LTD located?
ZB LANDSCAPE LTD is a company registered in England and Wales.
Registered Office Address:
62 Victoria Road
Flat 2
London
England, N4 3SL
United Kingdom
Company Number: 11844975
All orders placed through our website are processed and managed by ZB LANDSCAPE LTD.
Contact & Support
How can I contact customer support?
You can contact our support team using the details below:
Email: Contact@zb-landscape.shop
Phone: +44 7537 130627
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all email enquiries within 24 hours.
Shipping & Delivery
How much does shipping cost?
We offer a simple flat-rate shipping fee for all orders.
Standard UK Shipping: £13.00 (Fixed Rate)
Shipping costs are displayed during checkout before payment is completed.
How long will it take to receive my order?
Estimated delivery times are:
Order Processing: 1–2 business days
Transit Time: 3–6 business days
Estimated Total Delivery Time: 4–8 business days
Delivery times may vary depending on courier services and delivery location.
Do you ship outside the United Kingdom?
Currently, we only ship within the United Kingdom.
This allows us to maintain reliable delivery times and a high level of service.
Payments & Security
What payment methods do you accept?
To ensure secure transactions, we accept PayPal as our primary payment method.
You can pay using:
• Your PayPal balance
• Credit cards linked to PayPal
• Debit cards linked to PayPal
Is my payment information secure?
Yes.
Payments are processed securely through PayPal.
We do not store or have access to your full credit or debit card information.
PayPal uses advanced encryption and buyer protection systems to protect your transactions.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
• Item must be unused
• Item must be in its original packaging
• Proof of purchase must be provided
For full details, please refer to our Refund Policy page.
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are processed within 7 business days.
Your bank or payment provider may require additional time to complete the transaction.
What should I do if my item arrives damaged?
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at:
Our team will review the issue and arrange a replacement or refund where appropriate.
Product Information
Do your garden tools include a warranty?
Many of our garden tools and equipment include a manufacturer’s warranty.
Warranty coverage may vary depending on the product.
Please check the product page for specific warranty information.